Virtual Guard

Simply search for and open www.Vgates.net in your preferred browser. We recommend saving the URL as an icon to your device's Homepage for quick access. Only registered users will be granted a username and password. The Vgates platform is built as a Progressive Web Application (PWA), designed to work on any standards-compliant browser, including desktop PCs, laptops, and mobile devices (Android and Apple).

You do not need to use the Vgates platform. You may call our Command Center at 888-435-3533 and choose extension #5 to speak directly with a Virtual Guard Attendant who can help manage your Visitor List and Profiles. The Vgates platform is a convenience, but live attendants are available 24/7/365 to help Users who prefer to interact with a live person.

On the Homepage, choose the "Add Visitor" button. Fill in the visitor's name, phone number, and select if they are a personal guest or a vendor (which prompts for the Company Name). Use the "Custom" button to further define the length of time, days of the week, and times of the day for their access. You can also specify if Virtual Guard needs to make an authorization call upon arrival.

Yes, there is an "Open Gate" button on the Homepage that functions like a remote to open any gate designated by the Administrator (usually a separate gate from Visitors). Note: This feature may be restricted by your distance from the gate.

No, the system can verify visitors automatically through technology using several pre-authorization options: the "Quick Invite" feature (one-time use, randomized 5-digit pin), License Plate Recognition (OCR), US Driver's License Recognition (OCR), or RFID/Bluetooth technology. Visitors using these pre-authorized methods can gain entry up to 5 times faster.

Wait times may vary from 10 seconds to as much as 90 seconds. Visitors using pre-authorized methods usually gain entry in 10-30 seconds. Unannounced visitors, or those not on the list, must wait for the next available agent and then wait for the attendant to call up to three phone numbers for verbal authorization, which may take 60 seconds or more. During high traffic or special events, wait times may infrequently be longer.

Most sites require a photo ID (Driver's License or Passport) to verify identity before granting secured access. Virtual Guard complies with all guidelines and ONLY scans a picture of the Photo ID for the Attendant to compare to the person on the camera—it does NOT scan magnetic stripes, bar codes, or QR codes. The picture is stored temporarily in our encrypted, cybersecure database.

First Responders are a priority entry. If a Virtual Guard Attendant visually confirms an emergency vehicle is approaching, they will open the gates immediately for quick, unobstructed entry. Additionally, the site's gate company should have installed devices like Knox Boxes and Keys, YELP/SOS siren systems, or Click-2-Enter radio frequency as mandated by codes to give First Responders direct access.

Unmonitored systems are reactive—they only provide evidence *after* an incident and offer very little deterrence. Monitored video is proactive and engages the potential threat in real time with the ability to add audio, voice-down, lights, and access control. Quick detection and interaction allow for quick eyewitness alerts to local law enforcement, offering a much greater chance at apprehension and recovery.

No, we primarily use event-based monitoring, which relies on video analytic software or sensors to provide an alert based on preprogrammed parameters. Agents then analyze the event. This method is preferred because studies show that watching a picture for a prolonged time can cause the brain to miss small changes and potential threats. Watching too many monitors also splits an agent's attention.